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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan originator was polite and pleasant the first time we spoke. After it he either did nor return my emails or it took an escalation to his supervisor to get him answered. He misrepresented the cost of the closing, did not address my questions, and I needed to get his supervisor on a phone to resolve all issues. At the end it all went well, but it was roller coaster of emotions close/ not close with PennyMac. I was even started preparation for switching to another company for refinancing. Alexandra Johnson saved the d... read more
Cindy assistance was above my expectations. She took time to keep me informed on the progression of my loan approval and answered each of my questions in a way that was easy for me to understand. Should I need to go through the loan process again in the future, I'd definitely appreciate working with her once again.
Took longer then anticipated
The only problem was the closing. The title company had wrong information on documents.
Great experience
My questions and concerns were answered promptly. The line of communication via email, docusign and phone was very convenient and helpful. I felt at ease during the entire process because of the confidence and trust in the Pennymac staff.
Billy and Mario are miracle workers! God bless you!
Quick and easy
Penny Mac was great to work with. They beat all the competitors loan offers for closing costs and interest rate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,513 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.