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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you!
No complaints!
Aleccia ensured I had everything I needed to close in a timely manner and provided excellent customer service.
Customer service was lacking, attitude was not nice, and not knowledgeable about questions that were asked
5 star rating
even though some info. requested were requested over again and simple questions took too long to be presented to me, i am grateful for the results, they also told me it would be $80.00 LESS, BUT it was way less than that.
Easiest mortgage refi we have ever had. Pleasant and knowledgeable agents. Everyone we spoke with was amazing.
My experience with Penny Mac was very pleasant and stress free.
Some of my low scores are because I never communicated with Joe Cochran at all. His team did a pretty good job of helping me out when I had questions, though. Regarding document collection: I was asked to provide documents that weren't actually necessary. This made it look like I had open tasks to complete, even though I didn't. The interface showing tasks and what documents I need to provide is totally awesome, but that was somewhat negated by the unnecessary tasks. Katia did an awesome job helping me through that on the ph... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,513 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.