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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
It appears that the team has my best interest at heart. I did move from owing 230,000 @ 2.5% to owing 290,000 @ 6% by using only 38,000 of equity. I am no expert with closing costs however, I think something was related to shoring up my escrow.
Business response:
Hi Travis - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
The entire process was outstanding. Lines of communication was easy. The website used to view or make updates is user friendly. My wife and I loved the entire process.
Business response:
Hi Michael - Your feedback is greatly appreciated. Thank you for the review.
This transaction was a pleasant experience. I was kept well informed every step of the way.
Business response:
Thank you for taking the time to share your experience with us, Lawrence. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Absolute worst company I have ever dealt with. Had damage on house due to a fallen tree in May of 2023. Here we are now in August 2023 and we still have no resolution with PennyMac. Was told they do not have email (this is 2023,get with the times), attempted to fax and mail documents on multiple occasions that have not been received. After verifying multiple times that the address and fax number are correct, we are getting no where. If they haven’t received my documents, how are the going to receive my check to endorse? Gett... read more
Business response:
Hi Erin - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Just right off the bat, stay far away from PENNYMAC loans! They just hiked my monthly payment up $100/month for insurance rates and taxes going up $490 more this year and just states that they have to get the money back from last year as well! Run from this company, as far as you can!
Business response:
Hi Greg - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Russ and Philip were awesome to work with and made everything so easy and smooth. We really appreciate all of their help. Thank you!
Business response:
Thank you for the positive review, Jennifer! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent service
Business response:
Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Eric and Pia did a great job. I would use them again if I ever want to buy another home
Business response:
Thank you for taking the time to share your experience with us, Richard. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
have had my account with them for the last 3 years. voice system says its being updated and had said the same for the last year. you would think someone would notice. its not like they don't have the money to fix it. Its just makes getting them their payment so much harder.
Business response:
Hi Erin - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.