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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Your team was very thoughtful in responding to all of my questions.
Business response:
Thank you for the positive review, Betty! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone involved in the loan process demonstrated great customer service. Matthew Mercado and Grace Sparks were amazing. The application process was streamlined with real-time status updates. And there was no unanticipated surprise along the way.
Business response:
Hi Laura - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Overall good experience.
Business response:
Hi Harry - Your feedback is greatly appreciated. Thank you for the review.
Both Nathan and Grace went above and beyond to get me to the best terms and a smooth on-time closing. I particularly appreciate their extreme patience as I debated all the options and their willingness to discuss at all times of day.
Business response:
Hi Bryan - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
Perfect
Business response:
Thank you for the positive review, Jack! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great service. Very Friendly and Simple
Business response:
Hi Nicholas - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
I cannot express in words how pleased I am with PennyMac, Russ Martin and team for the effort that was put into helping me obtain the mortgage loan. Everything was explained to me step-by-step. Without a doubt, Russ Martin, is the best! Thank you!
Business response:
Hi James - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Faiza was very professional and attentive. I felt very comfortable throughout the process. Faiza was pleasant and it was amazing working with her! Thank you
Business response:
Hi Jackie - Your feedback is greatly appreciated. Thank you for the review.
Pennymac are professional and very helpful from the beginning of my loan process to the end of the process. I recommend Pennymac to everyone I know because they don't sell your Loan to another company.
Business response:
Thank you for the positive rating, Helene! We hope you have a wonderful day.
PENNYMAC has a 4.5 star rating with 49,184 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.