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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Better communication within your team process. We were told our first mortgage payment was scheduled for March 1st. We get to closing and find out it is February 1st. Last minute requests caused significant, unneeded stress.
PennyMac has been a great company to work with.
I have had no issues or concerns regarding Leah. She kept in contact with status of application and required document activity. However, when I got the original closing estimate it showed I would get ~$400 back at closing and all of the other numbers were accurate to the best of my knowledge. The next iteration of the closing document had a full year of property taxes added as a prepaid amt. plus 4 months of property taxes for escrow. As well, ~$360 was added for flood insurance that had never been present before and not ne... read more
Thanks for the assistance
The overall experience was rather smooth and effortless on my half. Communication was always on point and we didn’t have to worry about anything.
Good service. Had some trouble navigating in the system.
Our whole refinance experience with PennyMac and Kyle was frustrating. We were scheduled to closed two times and each time it was canceled. The second time, we were not notified of the cancellation and wasted a whole day off from work. Extremely rude. We also had to do hours (not exaggerating) worth of leg work to get this process moving. The only bright spot of this process was Brandais, sales manager. She was very helpful and supportive. I’m grateful to have this refi behind us.
Overall the experience was good. However, when the amount of the loan and the monthly payment amount changed, I would have liked notification and an explanation. For example, if you take your vehicle to a mechanic and he gives you a quote for a repair and that estimate changes during the repair process, he is required by law to notify the person and get their approval for the new amount. This is my only problem with the process.
Gianna made the process very easy she answered all questions I had and kept in touch through the whole process. I believe my loan was held up by the underwriter being lazy and slow and took a month longer than the initial closing date that I received to request one more document that I could’ve sent immediately if requested in the beginning.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,523 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.