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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Destini was amazing. Professional, friendly and easy to talk to. Would definitely recommend her to other folks.
I appreciated everyone’s patience and understanding with our busy schedule
Hassle free process, kind and considerate contact individuals. Took the time to explain, answer questions and get to know us as more then a numbered customer.
Faiza was great! Unfortunately, paperwork got delayed from the title company and even though I did everything I could, our closing was delayed almost 2 weeks which really messed with our schedule. I was also given miss information in regards to a couple of repairs that needed to be done, which played a big part in delaying our closing. Overall, it was still a good experience. Faiza personally was amazing, very responsive and on top of things. Would definitely work with her personally again!
Great to work with! Made the entire process easy. Thank you!
Great costumer service
I must give a special thanks to Shelbi Janssen who really took a lot of time to explain things to me. The first go through was a bit rocky and Shelbi picked up the pieces. Thanks to her and Andrew for the successful second go through.
I choose Penny Mac because I had dealt with them in the past and had a good experience with them then so upon refinancing my new home I decided to go with them again thus far we finally got it DONE! looking forward to doing good business with them for the duration of the loan
Not only was the process long and stressful, the communication between myself and the loan processing team including the title company was awful! The only time I got answers was by calling the customer service line and speaking with someone else outside of the original reps that were assigned to my loan. This process was so disappointing and stressful that I'm glad it's over! The only Representative that I can say I was satisfied with was Clark Smith and I didn't meet him until the end and that's unfortunate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,261 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.