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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just didn’t feel like Jordan or the lady cared wouldn’t return calls or do what I asked seemed more worried about closing then taking care of the customer jus dissatisfied with the overall service.
Great first time refinance
This process was effortless on my part. I feel that is due to the knowledgeable people I delt with.
The refinance process was very smooth and easy. Everyone I dealt with was very helpful and pleasant to work with.
Everything was explained and delivered as expected. Nice team to work with.
I just wanted to comment on a couple of things. They told us we would receive the funds on a certain day. It did not come through until very late in the day. We were concerned that something went wrong. They also charged us for a wire transfer which was not explained to us. Overall everything was handled very well.
Everything was excellent.
Jesika was pleasant to work with, when I could get a hold of her. Areas for improvement: 1. communication on timeline (1 week from initial closing date I still had no communication from Jesika that we would not close on time (not her fault, builders fault and pennymac red tape that delayed), it was only after directly asking if we would close on time that I was given a straight answer. 2. Documents - down to the very last day (of secondary/amended closing date), there were still documents required for closing that were outst... read more
I feel like the communication could be worked on. Especially when you’re dealing with customers who live in different time zones. We also got requests for things on a Friday night two Business days before we were closing, and that added onto an extreme amount of stress especially when I was unable to get a hold of anybody over the weekend. Even though you guys were open on the weekends. Overall I would say my experience with this process had really great stress free moments, but had more stressful moments than I would’ve l... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,018 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.