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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,539 reviews
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Kimberly E.'s profile image
Kimberly E. 
on Birdeye

2 years ago

Claudia Garcia was in constant communication with me. Which made the process go by smoothly. Any questions I had were promptly answered. 

CLARENCE L.'s profile image
CLARENCE L. 
on Birdeye

2 years ago

your agents were knowable and very helpful 

MARGARET J.'s profile image
MARGARET J. 
on Birdeye

2 years ago

It was difficult and misleading! I did not get a better interest rate; I was deceived! With my credit and small amount of debt, I should have received a better interest rate! I am paying a larger mortgage note now! 

Nicole P.'s profile image
Nicole P. 
on Birdeye

2 years ago

From start to finish the process was smooth! 

Larry B.'s profile image
Larry B. 
on Birdeye

2 years ago

The appraisal was not ordered when I was told, took two weeks to get the appraiser to my house by and only after 4 or 5 calls specifically about this subject. Also, the title company completely failed to understand the previous loan, asking repeatedly for paid in full letters that I had already provided. Again, it took multiple phone calls to straighten out the matter and wasted a lot of time. Because of these issues, the loan closed well outside the expected 30 days and no delay was caused by me or by any lack of provid... read more

Robert R.'s profile image
Robert R. 
on Birdeye

2 years ago

all went well 

Eric O.'s profile image
Eric O. 
on Birdeye

2 years ago

Great work, awesome communications, highly recommend!!!! 

Joshua P.'s profile image
Joshua P. 
on Birdeye

2 years ago

Process was drawn out and communication was lost several times. One person needs to be assigned a task and see it through 

Tracey E.'s profile image
Tracey E. 
on Birdeye

2 years ago

People were helpful and kind. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,539 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.