This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
everyone was pleasant, understanding and very helpful .
Overall the process went smoothly. The person who went through the closing 1st time around lost my documents. I found that to be very unprofessional. Erica was able to get a partial credit for the signing. But it changed my closing date and I was charged interest for that. So the credit didn't benefit me as a consumer. Then the inconvenience of having to schedule another time to sign the closing documents again. I'd recommend not using that law firm again. Especially because I am not the only person this happened to.
It was smooth and professional.
Great and smooth experience
When my wife & I first started this process, we thought "Oh no, here we go again". Our previous interactions with past lenders was less than stellar. Daymian Scott has shattered those past experiences. DS called us every week and gave us an update even though there was nothing to update. He did have to request some documents again, when I missed them in my mailbox. Daymian was a pleasure to work with; we actually had good conversations about life in general during these phone calls. Given the opportunity, I would repeat... read more
Review the file for this refi. This was a dismal experience, so much so that I am looking for a new company to refi my other mortgage. There was no follow up, incorrect documents were requested (my husbands income, which wasn’t on the app and my rental income was high also wasn’t included in the app), and the loan documents were wrong on many occasions, I never heard from Brandon Glenn after the initial app and Shay- I never spoke to her once. The closing was scheduled 3 times in total, the first 2 resulted in no call and no... read more
Documents needing to be submitted multiple times. Wire transfer options not explained or even introduced caused us to pay additional interest on a loan payoff that Pennymac insisted be paid through them at closing.
They where great in helping and friendly its was a good feeling will recommend to anyone and family great people great service and friendly
Very smooth from start to finish. All question were promptly answered and they were knowledgeable. Tech support helped me with uploading docs which made my lift easer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,010 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.