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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience with Maria. She was prompt to answer emails and followed up with me weekly updating me on the progress.
Shalom guides me through the process explaining very well step by step. She is doing a great job! I highly recommend her and PennyMac.
The process was smooth and my last-minute change was easily accommodated.
Keep up the good work
Peter Ashworth was a stand out. The rest of the PennyMac process was a bit difficult.
People in general returning my calls
Cesar was great, wonderful even, but the process and the multiple requests for the same documents became tiresome... even for Cesar. It just felt like parts of Pennymac have no clue what is going on in another part of the same company. Pennymac's left hand doesn't know what the right is doing. Streamlining the document process and not attempting to penalize self-employed individuals would make the experience better! Cesar was a pleasure to work with and was always very helpful with everything, but I cannot say the same f... read more
Cesar was fantastic! He was the only person I dealt with at PennyMac who was. I was a current customer. Previous loan officer of 10 years so I know the process well. I stayed with PennyMac for ease of closing. Low DTI, very low LTV and large loan. First loan officer left, no communication. Loan Sat for almost a month and was cancelled. Second loan officer inherited this great loan! Went completely unresponsive! Finally tracked down Cesar around Christmas and he was the ONLY person who would communicate with me. He did everyt... read more
He walked me through every step. And he was very courteous
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,542 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.