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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Most helpful in answering questions and any other topics. Great working experience.
Even though it I took over 2 hours on the phone because of my requesting a lower rate, she constantly showed herself to be knowledgeable, professional and very personable. It was a good experience.
The specific name in this question, I'm not sure which individual this is, I've spoken to several, so my ratings are of the process in general and the inability of most to answer questions when asked.
Delightful to work with
I had a phenomenal experience with Bethany and the mac team helping me with my very first home refinancing. I was clueless and had no idea on refinancing my home. From beginning to end, Bethany was amazing. I was especially blown away on how easy the online process was. Fast, friendly, and efficient! Bethany communicated with me directly which made the whole process very easy. She and the team answered all of my questions. Thank you Bethany and PennyMac! I highly recommend PennyMac for home buying and/or refinancing needs!
We had questions about the timeframe we have actually resided in our home vs. what was documented on the forms. I attempted to contact both Danyelle and Ashley but never received an email or call back despite calling several times. While our refinancing process is closed and we are satisfied with our new loan, this is the only complication and frustration we had.
better communication, clarity of what was being requested, accurate timelines and intercommunication between all involved parties at PennyMac. Our loan was almost denied and no one communicated that message to us.
While Belinda was very kind and pleasant to speak with, I often felt like she wasn’t sure what was going on. She often misspoke, correcting herself multiple times in a conversation, could not give me straight answers, and a few times she told me she would contact me before the end of her shift and never did. I was asked for the same documents multiple times. I had the documents that were requested of me submitted at least 3 weeks prior to closing, but was informed less than 48 hours from closing that I needed to provide addi... read more
Prompt and great service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,007 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.