PENNYMAC

Lavern H. 

on Birdeye

4 years ago

I already sent an email in regards to the loan process and how dissatisfied I was with the "Underwriting" process. The lack of communication and often times being different than what someone else told us was disappointing as well. It was as though the left hand didn't know what the right hand was doing the entire process. Not too mention the difficulties of proving income/etc. For someone that is "self-employed." It was beyond ridiculous, not too mention humiliating! Furthermore, my husband told Carlos Lopez multiple times t... read more

David P. 

on Birdeye

4 years ago

Zanetta is a solid communicator. She checked-in weekly, and was able to answer any question. Very smooth process. 

Jennifer L. 

on Birdeye

4 years ago

Great communication throughout 

Michael B. 

on Birdeye

4 years ago

Smooth process 

BRANDON G. 

on Birdeye

4 years ago

I had a great experience with this loan process ! 

TIMOTHY G. 

on Birdeye

4 years ago

I was impressed with the professionalism of the PennyMac team. Their website was pretty intuitive and easy to use. The team communicated the status of my loan application frequently and helped everything stay on track for a timely closing. 

Mason H. 

on Birdeye

4 years ago

Great, easy, streamlined 

Thomas W. 

on Birdeye

4 years ago

Giovana Oliveira name disappeared from my open loan home screen ( not sure if she left ) While she was there communication was good. Had an issue with the closing costs and taxes ( it was all correct). Michael Kinney did a great job explaining after the fact so all resolved 100% stratified 

Donald W. 

on Birdeye

4 years ago

A little lengthy process, but agents were thorough and knowledgeable.