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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had an FHA streamline refi. The process overall was very easy. i just had to sit back and sign things as needed. A couple things that could have been done better: There were documents that required me to review them, but it was not very clear that I had to press a "finished reviewing button". I had to reschedule the closing date because mac team forgot to send the documents to the attorney. And not much info was given for what happens after closing happens (like any actions I need to take).
I worked with both Theresa & Rihanna, and they were fabulous. They were extremely knowledgeable, and I was impressed by their level of patience & professionalism. I spoke with multiple agents to start my application process but none seemed as engaged, pleasant, or available as Rihanna. Then Theresa carried the same energy, following up with information in a timely manner about my app, loan, and closing. I never felt like I was out of the loop during any step of the process. MVP service for sure.
Theresa Saugen made the experience quick, easy, and fun.
Quick, easy, smooth, and professional. Easiest re-fi ever!
The loan process took too long a lot of back and forth and misinformation given throughout process and hard to get in contact with anyone. Trying to then sneak in fees and have us come up with cash to close. Did not get documents to review priory to closing or in each step of the process.
Great service from start to finish! Highly recommend
Raven was very professional and had a ton of patience with us.
Toimeishia Harge was great because she communicated and got the loan finalized in a very timely manner! I was disappointed in the drop off in communication I had from Taylor Fiorelli the agent who would not call or return my emails when I could not get anything from Joya Lewis. End of the day the loan was finalized and thankfully all due to toimeishias ability to get the job done for us! I would recommend your other employees have the same work ethic and helpfulness as toimeishia.
I was not given a document with the closing amount. I had to call and ask, and I was told an incorrect amount. Then we couldn't close because I had the incorrect amount and I wasn't told who to have the cashiers check made out to. Then I wired the money so that they would have it rapidly - and I was told I would be reimbursed for the extra $35 cost and that never happened. Then the title company you recommended took 7 days to fund the loan giving me extra, unexpected interest costs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,989 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.