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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jeffrey Johnson at Pennymac was knowledable, personable,, professional and helpful.
Rating: 4.0 ⭐️⭐️⭐️⭐️ I had a pleasant experience working with PennyMac on refinancing of my home loan. They were able to match the interest rate offered by competition. The closing process was also pretty smooth. The only disappointment was the number of follow ups I had to do with PennyMac to ensure they got the details from the title company which I wanted PennyMac to use and the Pay off amount from my existing mortgage refinance company. Overall the staff were polite, courteous and replied to my emails and telephone calls... read more
Better communication between Pennymac And client.
Quick to respond to any question, and kept us informed on weekly basis.
I missed 3 closing dates, spoke w/ a dozen people in the organization, and it was suggested that I bring $22k-$98k to close, a large expanding variable? The appraisal was disastrous on a dozen accounts: photos of another house, comps (3) all in a different neighborhood, site value, sqft of lot and home were incorrect, exterior material is wood - not brick, listed having an asphalt driveway - no driveway on property… My realtor presented 29 comps in the neighborhood in question and were provided, with 4 empty lots too, bu... read more
I had a very good experience with my refinance. It was made a pleasant and very stress free experience.
It's me and technology. I don't have computer etc
This was my 2nd mortgage with Penny Mac - I have been very pleased with my experience both times.
Pam Wilcox was pleasant, thorough, professional, communicated well, and accurately. She was available most often when I called her, and/or promptly got back to me as appropriate. It was a real pleasure to work with her.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,307 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.