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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
patience with my questions
Mrs. Boyd displayed excellent customer service skills, she was very attentive and made sure I completely understood every step throughout my refinance process! She made the process so much easier. Thanks for everything it was a pleasure working with you!!!
I had an FHA streamline refi. The process overall was very easy. i just had to sit back and sign things as needed. A couple things that could have been done better: There were documents that required me to review them, but it was not very clear that I had to press a "finished reviewing button". I had to reschedule the closing date because mac team forgot to send the documents to the attorney. And not much info was given for what happens after closing happens (like any actions I need to take).
I worked with both Theresa & Rihanna, and they were fabulous. They were extremely knowledgeable, and I was impressed by their level of patience & professionalism. I spoke with multiple agents to start my application process but none seemed as engaged, pleasant, or available as Rihanna. Then Theresa carried the same energy, following up with information in a timely manner about my app, loan, and closing. I never felt like I was out of the loop during any step of the process. MVP service for sure.
Everything went exactly how we expected.
Theresa Saugen made the experience quick, easy, and fun.
Quick, easy, smooth, and professional. Easiest re-fi ever!
Great service from start to finish! Highly recommend
Raven was very professional and had a ton of patience with us.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,219 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.