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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very professional, communication and time responses excellent from beginning to end.
Great experience. Very professional staff.
Britney and the Mac team they were excellent they’ve got a lot of work a lot of people to deal with I recommend j ust be patient they are the greatest!!!
It took six months to do the simplest re-finance available. I cannot imaging how long a challenging re-fi would have taken. Terrible terrible processses, too many cooks, nothing was simple, communication was always prefunctory. I know you are super busy but customer service was terrible. Even at closing documents were not clear, direction was not clear, no hand holding at all.
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In your haste to make as money as you can, your company was unable to process all of the requests in a timely manner too many applications for so little help! you cannot talk to anyone from Pennymac. Your automated phone system does not allow you to talk to a human. I started the beginning of September and closed on December 15th. I received all of preclosing paperwork and none of them were correct. Call me for more info.
Was very good at responding to question when able to get thru on phone and helped get couple issues straightened out that i had major concerns with. Had some confusion at end with title company which cannot be blamed on loan company but closing went well and closer showed up at house actually a little earlier than she though would. Just waiting to hear back at this point to set up bi weekly payment schedule but am very happy with the Rate obtained and everything thru Penny Mac.
Lack of communication. Not accurate information. Waited 5 months to close. Had to speak to several different people to find out what was going on.
Prompt service, and special attention to my loan. I was able to get approved and finalized in 15 days.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,988 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.