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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I had to ask multiple people the same request multiple times. The results were ultimately achieved but redundant. I feel that if one person would have communicated with me instead of multiple people the process would have went a lot smoother
Lots of confusion regarding the Flood Ins. Took a really long to procees because of asking for documents PennyMac had to pay that Flood Ins. We ended up having to when PennyMac already had the funds in escrow.
Great and easy to work with
Everything went as expected
It was quick and easy. Closed way before anticipated and the timing for us was perfect. Plus we got a really good rate.
I originally started the refinance with a different team member. Unfortunately, there was an issue regarding an unpaid dept. Sandrea quickly stepped in to guide us through the issue, and ultimately help us achieve our goal. We are happy to be staying with Penny Mac. Thank you, The Pendleton's
This loan officer was not confident in the entire process therefore it was very difficult for her to advise, guide or give any updates in a precise or accurate manner on my loan Listen to the recorded messages that will explain in detail what I’m referring to. The loan process should not be this difficult. She asked me with every call is this a new build ? And I had to tell her repeatedly the name of title company, insurance company the builder coordinator after which I had uploaded documents multiple times and sent seve... read more
Easy and painless
Everything about financing/refinancing with PennyMac was seamless. Their portal keeps me updated on where my loan is at any given time. And when I call, I don't have to navigate through a menu of annoying prompts...just press 1 and get a real live human!
PENNYMAC has a 4.5 star rating with 48,562 reviews.
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.