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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Britney and the Mac team they were excellent they’ve got a lot of work a lot of people to deal with I recommend j ust be patient they are the greatest!!!
It took six months to do the simplest re-finance available. I cannot imaging how long a challenging re-fi would have taken. Terrible terrible processses, too many cooks, nothing was simple, communication was always prefunctory. I know you are super busy but customer service was terrible. Even at closing documents were not clear, direction was not clear, no hand holding at all.
Excellent Service
Was very good at responding to question when able to get thru on phone and helped get couple issues straightened out that i had major concerns with. Had some confusion at end with title company which cannot be blamed on loan company but closing went well and closer showed up at house actually a little earlier than she though would. Just waiting to hear back at this point to set up bi weekly payment schedule but am very happy with the Rate obtained and everything thru Penny Mac.
Lack of communication. Not accurate information. Waited 5 months to close. Had to speak to several different people to find out what was going on.
Prompt service, and special attention to my loan. I was able to get approved and finalized in 15 days.
The entire refi process was arduous but Janette made it clear and understandable. Even when the closing documents arrived with my name misspelled, Janette promptly had things rectified. The misspelling was not her fault but she took ownership of it and made sure we didn't have to worry. The biggest problem we had was that, because of the misspelling of my name on the initial closing documents, our actual closing was delayed by a week.
Very professional
Nobody was available during closing to answer our questions. Royal, our loan officer, was condescending and rude in emails when we asked for some clarifying information. I will not use penny Mac in the future nor would I recommend it. We felt Royal pressured us for a timeline and blamed us for a time constraint when he was unavailable and didn’t provide the requested information. We would prefer an apology for the horrific service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,211 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.