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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was an AMAZING experience for our refi! Everything was smooth and we even closed sooner than anticipated. I appreciate the communication and the fact that they didn’t ask for the same documents more than once like a previous experience with another company. We are extremely happy with the whole process and will gladly recommend PennyMac to others. Thank you!
The process was easy and mostly painless.
Start to finish was 3 months. Way too many people involved in the process. Multiple calls to set up closing when all the documentation wasn't even ready. Finally set up closing and while waiting 20 minutes on the third party to arrive, received a call from PennyMac that closing was canceled. I think less people should be involved. I think before someone from PennyMac calls the customer, they should review all of the documents to make sure they know what they're talking about. I spoke to a couple people about noting that I wa... read more
What would have made it better would be if Cindy would have returned the 2 messages that I left her, 3 messages my husband left her, and 3 messages that our realtor left her. Also being told that we’d need to stay with family or get a hotel since we would be without a place to live due to her error did not sit well with us. The most stressful experience we’ve ever been apart of. I didn’t receive a call back until I asked multiple people to speak to Cindy’s manager, which also never happened.
Zanetta did a great job of keeping me up to date on the process. She was great to work with!
I have received excellent throughout the loan process!!
She is nice and understanding..clearly explanation
Better Communication, updates on progress or lack there of. Nancy Shead a very lackadaisical attitude.
The representative Cindy Crouse and the MacTeam provided excellent customer service. Cindy made us feel at ease through the entire process by always keeping us informed with a weekly call. I could always see her smile with such a positive and upbeat attitude. Cindy and the team were always so responsive to all of our questions and concerns, which help to make the process less stressful. Hats off to Penny Mac!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,565 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.