This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The people were friendly and I appreciate that however, there were a good bit of mistakes made, requests not met, and it wasn’t done in a timely manner.
Communication, accurate information.
Sandra and Hamilton were very knowledgeable, fast, and overall nice to work with. They made the loan portion of my move seamless.
My overall experience from start to finish was great. Amanda is a great communicator and was able to answer all of my questions, even on a holiday.
Great experience. Friendly and professional customer service. Highly recommend..
It took us 3 months to finally get the loan moving.If Gina Merritt would start moving it .All the paper work on our side PennyMac had.After three months my husband had switched jobs so we had to get that moving.Then on date of closing we sit here and waited for the closer he never showed up so we called him and he tells us our loan was canceled.There again if it wasn’t for Gina the nightmare would of not been over.We finally closed at8:30 that night no dinner.
It was awesome!
Barbara Was always there for me!
Only 2 negative items. There was a mistake on the original docs for closing. I noted the mistake and it was immediately corrected and new docs were sent the same day. Good job fixing! The second item was the necessity for an appraisal. My loan was for $310,000. I tried to explain that our home was taxed at a value of over $2,400,000. The appraisal came in at $3,700,000. Why do I need to waste $655.00 for an appraisal fee? I think this part of the process is a scam by your industry.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.