This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Willie was GREAT! However the loan officer I was assigned wasn't. It was hard to get a response from him in a timely manner and to get clear answers from him at times.
Every person I spoke with answered my questions patiently and professionally and more than once because of me forgetting or getting confused. If they couldn't answer they directed me to whom could.
Colin and team were great to work with!
The Loan Originator Davis Elgin and the Customer Contact Specialist, Tatyanna Prant were both, exceptionally efficient and attentive. They were a pleasure to work with.
Than you for great service. Four stars It was clearly done and very understandable. Thank you again.
Great Service
There was a hiccup with my closing due to a vesting schedule. Nayley was able to get in contact with me loan agent and adjust my cash to close since it would be pushed out a week. She was very helpful and fixed the issue ASAP.
smooth closing
Unsatisfied with the loan process. I expected better from PennyMac after being a returning customer. Very disjointed communication from the team handling the loan application/processing. I often received conflicted information from the team. I have not heard from Nayely since approximately Day 10 of the process. This is Week 5. I have not been contacted in 7 days since signing closing documents. I still have no answer on when the closing will officially occur and funds disbursement will occur (in spite of calling PennyMac to... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,566 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.