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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had reached out for clarification multiple times and did not receive any reply. There was a final document requested that I was not able to access the upload portal, I emailed and never heard back. Someone reached out to change our closing date, to make it 2 days earlier, I replied to the email and stated that it would be ok to move the closing date, never received a reply back and ended up just closing on the original date. This was my second attempt to refinance our house, the first attempt did not go well at all. I ende... read more
good and effecient
One of the best loan experiences I've ever had. I thought it was going to be brutal, but they made everything super easy and the customer service is unmatched.
My Refi experience with Pennymac was exceptional!! I was very surprised at how easy it was. The process was explained very clearly. No one pushed anything or made any demands. Any question I had was kindly answered by Tashia and/or Rick. It was a smooth process and I will recommend PennyMac to anyone who needs their services. Thank you PennyMac.
Very Easy refinance
Clearer communication of what documentation was expected from me.
Everything went off without a hitch and even closed sooner than expected.
We thoroughly enjoyed working with Kelvey! He kept on top of everything! He was always so kind, courteous, and personable and available to answer all questions at anytime - very rare! He also kept all his promises to call or provide information - also very rare! He went over everything so we knew exactly what was happening and what we were committing ourselves to. I would highly recommend PennyMac solely based on our experience with Kelvey!! He deserves a huge raise!!!
Better communication between your Team Members as to what was promised via Lender credits, payoffs, etc... It took 3 times to get the payoff correct
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,566 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.