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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience. Easy process.
Fast and accurate process. Would recommend to others.
The loan processing team at PennyMac were outstanding in every way. They guided me through the extremely complex process and made it seem easy. Special kudos to my Loan Specialist Anastasia Drapievsky and my Loan Officer Everado Zaragoza who provided timely, accurate information and were always available to assist with any questions that I had.
Slow to respond to emails. Got duplicate automated emails.. once 10 times in 5 hours. Got 5 payoff statements in the mail with no explanation. Overall took longer than initial expectations.
Thifanie T did an outstanding job with her patience and communication. She was always prompt to reply and kept be updated on a weekly basis even if there was nothing new. She made me and my time feel valued, engaged and respected with her timelines and support. The Notary, Mr. Jones was pleasant, professional and helpful. His attention to detail, patience and information made the final closing smooth and easy. Thank you.
I never could get a hold of Dieon when I had a question and we didn't close on the day we were suppose to and nobody called me and I lost a few hours of work. I still have not gotten anything done or paid off when I was told by the Atty that came to my job last friday that Monday everything will be paid and done. I have reached out to her and she said maybe in a few days then I get a email from penny mac saying loan funded and now it might be another 3 days.
Had a great experience. Team communicated well with us and we closed on time with no issues. We highly recommend them!
I didn't expect much during these trying times but with as many loans being processed, it didn't take as long as I thought it would. I was kept on top of changes with the loans, I had 3 of them at the same time.
I had a very good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,200 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.