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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.447,986 reviews
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DARRYL C.'s profile image
DARRYL C. 
4 years ago

Better communication 

WILLIAM MANN J.'s profile image
WILLIAM MANN J. 
4 years ago

She did a very good job very pleasant to talk to very courteous very knowledgeable. Good job girl Merry Christmas Pastor Bill Mann 

Anthony Leola H.'s profile image
Anthony Leola H. 
4 years ago

good job 

HEBER N.'s profile image
HEBER N. 
4 years ago

the only negative thing in this process was not the fault of anyone at PennyMac, just Covid-19 slow down, I Guess this going to be around for a while, God forbid. Thanks for all the help. 

MARIE R.'s profile image
MARIE R. 
4 years ago

Penny Mac Loan Service representative, Sumayyah Wiggins was truly a professional person who went above and beyond to provide excellent customer service during our loan process. She consistently communicated in a timely manner and made us feel comfortable and confident with our expectations. Great Penny Mac service! Thank you. 

VANESSA ST H.'s profile image
VANESSA ST H. 
4 years ago

I did not know if the notary was still coming. She came way later and she did not bring two sets of closing documents. And please explain the process more and detailed information. The process was fine, everyone was curteous and updated me, just miscommunication at the end between notary and title company. 

CODY T.'s profile image
CODY T. 
4 years ago

Jason Hord was very helpful, knowledgable and friendly. He made the refinance anxiety-free! 

JIMMIE W.'s profile image
JIMMIE W. 
4 years ago

Easy process, good communications, timely process. 

AKSEL L.'s profile image
AKSEL L. 
4 years ago

Brent and Cameron made is great. These people are two assets the Penny Mac will not want to loose. They have amazing customer service and a great knowledge of the entire refinancing experience. I also love that they had such amazing communication with one another to satisfy my needs 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 47,986 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.