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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Didn't have to go to a different loan company
Went well. Everything as expected.
I had a great experience in every way.
NA
I would have liked more communication as the loan moved through the process. I asked Benedick to have my communications to be given via email as I never received a voice mail as I was told I was in the beginning of the process. Overall I think communication should be improved, I rarely if ever received a call back same day and dont think I managed to get a call through to an agent (either employee I worked with) this first time.
It was a easy process dealing with PennyMac.
No one ever returned phone calls. I provided requested information within 24 hours and yet it took almost 4 months to close this loan. The disclosure statement was not what was reflected on the closing statement. It would have been better to receive the closing statement prior to closing to review. Overall this was the most miserable business transaction I have EVER experienced.
I am very pleased about my refinance, everything went very smooth, and in a very timely fashion, actually sooner than I expected. I Ann recommending PennyMac to my family members who are considering refinancing. It was indeed a pleasurable experience.
We refinanced with Penny Mac. Our original loan was with them so we thought using the same financial institution to refinance would be the easiest. HOWEVER - Communication with our loan officer was not good at all. There were several times when we would not receive an email response for over a week. The entire process took much longer than we were told in the beginning and than we expected. Not a good experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,986 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.