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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole process was so smooth. They were clear and they answered every question I had. I closed sooner than expected. Very happy with their level of service.
The loan took over 100 days to close. Every time I called I was just told that you were so busy. What actually happened is that our county had a fire and my loan was just sitting there waiting for something. When I finally became a nuisance is when it was discovered that there was additional information needed. I could never reach anyone personally I would have to leave a message and get a call back. Email would go to a general email and then get passed on to the correct person.
I understand that Covid played a role in the loan but I thought it took a rediculous amount of time from beginning to closing. I was warned several times that I wouldn't be able to close if I didn't have a cashier's check for the closing costs but I was not informed of the cost until 1:00 PM on the day that my closing was scheduled. My appointment was at 4:00 PM. Cutting it pretty close for have the check ready for closing. Made 3 payments during process and now waiting 20 days for escrow refu
Both Layal and Sandra were very responsive, always returned calls quickly & always kept me in the loop regarding next steps. I highly recommend PennyMac for great service an a great rate!
The refinance process was effortlessly and efficient. I was able to complete the process within the expected time frame and was happy with my overall experience!
With a couple of minor snags, this was an easy, relatively painless process
Jericha Kane was outstanding from the start of the loan process though loan closing. She communicated effectively with me while answering all my questions within 24 hours or less. As a result, my overall PennyMac loan experience was fantastic. In addition, the PennyMac loan portal for signing loan documentation is well designed and easy to navigate
The team at PennyMac helped my refinance go quickly and were able to answer any questions I had. I would recommend them
The experience was easy, smooth, timely and painless and not stressful. Thank you for your help.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,315 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.