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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience securing my second home loan from PennyMac. Loan officer, underwriters and the support staff were easy to work with. I'll definitely recommend PennyMac to my friends and family.
Business response:
Hi Gautam - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Spoke to a manager and they explained the process better.
Business response:
Hi Jessica - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Braheem Crews was our loan officer. We (my wife and I) have never received the level of customer service as we had from Braheem. His level of respect, professionalism, and overall soft skills made it an absolute pleasure to have worked with him.
Business response:
Hi Joshua - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
None
Business response:
Hi Michael - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Great service
Business response:
Hi Kelvin - We are delighted to hear you had a great experience with us. Thank you for taking the time to give us your rating.
Joselyn and Nestor were fantastic team keeping me in the loop the entire process always on the ball great job thank you!
Business response:
Thank you for the positive review, Joshua! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Terrible company with no customer service. Taking advantage of people and lying is their game. Look up the class action lawsuit for ruining people's credit for a start... then read some of the 1 star reviews from real penny Mac customers like myself who have been royally screwed over by them and overcharged. Find a real lender and save yourself the trouble.
Business response:
Hi Daniel - Thank you for your feedback. We'd like to learn more about how we can improve your experience with us. If you're interested, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
Horrible experience with Penny Mac. This company is the most incompetent team of screw ups I have ever encountered. My mortgage is wayyy higher than I signed for after they completely screwed up my escrow account and claim they sent me a refund check I never received, then upped my mortgage by hundreds. Simply ridiculous. Zero customer service and Account manager Keith Russel will not reach out regarding my account and has lied saying he has called multiple times. I'm furious at this point and these people are a complete jok... read more
Business response:
We appreciate your review, Tech. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I brought my house in 2014, When i first had Pennymac , they were not my fav peoples hwoever, when i refiance my home in 2020 (covid years best time ) , I must say Penny mac has become my fav, Now that i was facing financial issue in 2022, I apply for forbearance loan, they helped me and my famiyl so much , I must said they have been so helpful and so great with everything , now my family and i are good in Financial and we are back making oayment. Thank you PENNYMAC for your services . Sunrise FL
Business response:
Thank you for the positive rating, Isarah! We hope you have a wonderful day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.