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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience overall. Docs requested twice were simply because they were not uploaded into correct folder - probably by me. But it all worked out. Daniel and Justen did a great job.
Thank you!
My processor Andrea Mattox has been excellent. She has responded to all of my requests in a expeditous manner and has been easy to work with. However, it has taken far to long to close my loans. The documentation requests have been burdensome and duplicitous. I would recommend PennyMac because of the rates/pricing and the experience with Andrea but I would warn my referral to be ready for a potentially long tedious process no matter how quickly they provide documentation.
Tommy Palacios, our loan officer was the highlight of my experience. Responded within minutes, was informative, clear, and super helpful always.
Probably what most affected the negative side of my review was that I was told in both emails and in my closing that I would have no payments on mortgage in December or January. Sure enough, December PennyMac sucked a payment out of my checking account. The reason I stayed with PennyMac is I felt there would be good communication between the two mortgages, since it is the same company. Either PennyMac has terrible communication within the company or I was grossly misinformed or it wasn't expl
Amanda did a fantastic job throughout the process of my loan.
The entire Staff at Pennymac did a great job! Thanks to all...... Danny
Excellent service
PennyMac was wonderful, this refinance allowed me to save hundreds of dollars in my home loan each month. It was a pleasure working with them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,981 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.