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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Even thought the first phone call to start the refi process was lengthy Barry walked me through the process and kept me updated weekly with the status and progress through the system.
Stick to the original closing date. Better communication.
The loan process took too long a lot of back and forth and misinformation given throughout process and hard to get in contact with anyone. Trying to then sneak in fees and have us come up with cash to close. Did not get documents to review priory to closing or in each step of the process.
I was very dissatisfied with the process. With all the loans that I have closed with PennyMac, this one was not smooth nor acceptable. The length of time that it took as well as the communication given. If processing additional loans, I would definitely not choose PennyMac as the first option.
well done
More communication from Jared on the actual closing date. We were never advised that it would take so long.
Raven was very professional and had a ton of patience with us.
Toimeishia Harge was great because she communicated and got the loan finalized in a very timely manner! I was disappointed in the drop off in communication I had from Taylor Fiorelli the agent who would not call or return my emails when I could not get anything from Joya Lewis. End of the day the loan was finalized and thankfully all due to toimeishias ability to get the job done for us! I would recommend your other employees have the same work ethic and helpfulness as toimeishia.
I was not given a document with the closing amount. I had to call and ask, and I was told an incorrect amount. Then we couldn't close because I had the incorrect amount and I wasn't told who to have the cashiers check made out to. Then I wired the money so that they would have it rapidly - and I was told I would be reimbursed for the extra $35 cost and that never happened. Then the title company you recommended took 7 days to fund the loan giving me extra, unexpected interest costs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.