This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was little disappointed with the length of time that things took to finish up. When we refinance our home it took only a week and half we were closed. The fact that when the notary came to do the closing paperwork, she was sent the other address after the processing officer had a repeated to me that they would be sending her to our physical address and not our tenant address. So this total process was a bit of a pain.
There is not a direct line to anyone except the line processor. The number to call is almost useless. They rely on notes left from the person you are trying to get in touch with. I was repeatedly asked for documents and could not get clarification from anyone on what it was. I eventually got the VA, of all organizations, to answer my questions. Highly recommend looking into your communication with the clients process. Closing was a no call no show and was delayed, then it was last minute close
It was a great process and fast as ever, I wasn’t expecting it to go as fast as it went. I’m excited.
Requests to sign paperwork on line were screwed up. Notary was scheduled but did not show up.
Meagan was very thorough and always ready to help
Brianna Koke answers my questions and never game me bad attitude.
Hire more people like Cesar Fierro. He was very helpful and dealt with me honestly and professionally, unlike most of the other PennyMac reps. I was sent at least 6 'payoff demand statements'. Who needs that many stacks of wasted paper. Thank You
A pleasure to do business with!!! All information was clear and accurate.
The entire team was fabulous and Clarita was very good at her job as my direct contact. She should most definitely be promoted to the next level.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,315 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.