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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent Service
Was very good at responding to question when able to get thru on phone and helped get couple issues straightened out that i had major concerns with. Had some confusion at end with title company which cannot be blamed on loan company but closing went well and closer showed up at house actually a little earlier than she though would. Just waiting to hear back at this point to set up bi weekly payment schedule but am very happy with the Rate obtained and everything thru Penny Mac.
Prompt service, and special attention to my loan. I was able to get approved and finalized in 15 days.
Nick Myers kept me informed every step of the way. He promptly resolved a few issues that arose. I was never in the dark. If I had any questions Nick was always there to assist. Much better than any other mortgage involvement I've had in the past.
The entire refi process was arduous but Janette made it clear and understandable. Even when the closing documents arrived with my name misspelled, Janette promptly had things rectified. The misspelling was not her fault but she took ownership of it and made sure we didn't have to worry. The biggest problem we had was that, because of the misspelling of my name on the initial closing documents, our actual closing was delayed by a week.
Robel and Christine are awesome.
Very professional
Thanks for everything!!!
Nobody was available during closing to answer our questions. Royal, our loan officer, was condescending and rude in emails when we asked for some clarifying information. I will not use penny Mac in the future nor would I recommend it. We felt Royal pressured us for a timeline and blamed us for a time constraint when he was unavailable and didn’t provide the requested information. We would prefer an apology for the horrific service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,315 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.