PENNYMAC

DIANE Y. 

on Birdeye

5 years ago

It was easy and service was very good 

MIGDOEL G. 

on Birdeye

5 years ago

N/A 

DANIEL C. 

on Birdeye

5 years ago

This was a great experience. Everything went great!! 

JUSTIN P. 

on Birdeye

5 years ago

Communicate early and often. I ended up being deployed at the last minute, but as a precaution I had uploaded a POA and letter in the online portal and discussed this several times with Denny. Each time it was like the first, as in he never once looked to verify PennyMac in fact had the POA. It wasn’t until I got back from my deployment to find out that my loan had been canceled because they couldn’t get ahold of me, and didn’t know they had the POA for my wife to sign for me the whole time. 

RHONDA W. 

on Birdeye

5 years ago

Speedily done! 

THOMAS S. 

on Birdeye

5 years ago

You need to get your paperwork straight, as I have been sent e-mail asking for documents that had already been received or were not needed, which is confusing to say the least. Also, after closing we find that we needed to e-sign another document that was missed or not presented at closing. I am happy to save money be refinancing, but I did not like trying to deal with several different people sending me conflicting e-mails. 

Scott L. 

on Birdeye

5 years ago

Saved a lot of money and Deion was always in communication with me at the right time. Not too much communication and not too little. He listened to my concerns with my current loan and fixed it. Thanks so much! Very happy with my new loan. 

Anthony H. 

on Birdeye

5 years ago

Other than the time frame it took everyone was great. And when I did call regarding these matters I was in touch with some very qualified and extremely talented employees. 

CHRIS TUCKER J. 

on Birdeye

5 years ago

The process was extremely easy. Everyone was accessible for questions and very in tune with our needs and concerns. The personnel were very pleasant and would absolutely use pennymac for our future financial needs.