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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thought all went well. Although it took longer than I thought. Rachell was good at getting back with me. However, it did take some time. She could always answer my questions.
The whole process went so smoothly and quickly, it was great.
Smooth, easy process. Will definitely use them again.
Bad experience, bas customer service. There were many frustrations about my refinance process and expressed to different reps, it was like talking to a wall. I tried to speak to supervisors by email or phone and never received a call back or an email. This was bad experience dealing with people handling my refinancing process. The only good thing I have to say about my experience was the interest rate, got a 2.6% Took 4 Months to close refinancing.
Aida never answered her phone, never followed up on closing details, then asked for documents and then never communicated that the documents were what she needed, and never did she say anything to us on confirmation of closing times, then the closing lady was and hour half late because documents were left out. So I was really late going back to work.
The entire experience was great from the beginning to end. Everyone we spoke with was very knowledgeable and polite. We would recommend Pennymac to everyone and we have.
From my first conversation with our loan officer to last conversation with our loan processor, everyone at PennyMac was terrific. Raven was wonderful to work with keeping us informed all along the way. Even when we ran into some issues with signing that were COVID related, the service was great. Thank you to the whole team.
Thank you Jasmine!
A!though it took longer than I expected, every one was extremely helpful. The closing itself was great. No lumps of bumps. I want to thank everyone for there help. Ha e a very merry Christmas and please stay healthy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,315 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.