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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
all our questions were clearly answered in a timely manner and in a way that we understood them.
Sheryl Freeby was very helpful and kind. We had an unusual amount of trouble with the appraisal process but that wasn't the fault of PennyMac. Sheryl was good at pushing things through as quickly as possible. She also didn't mind how we submitted documents as long as she got them.
My employment was verified four times, during one phone call Ms Johnson went from we need to verify your employment to no we do not and then back to we need to verify your employment, the process said Was in a flood plain, ms Johnson said that was an error after I provided survey maps to prove I was not in a 500 year flood plain, the closing date was over a month delayed, throughout the entire process I think I was contacted by six different people. The overall process was terrible.
Refinancing with PennyMac was Great! They kept me informed and when i had question they responded in a timely manner. Closing was smooth and easy. The closing agent was pleasant and it didnt take long at all.
Straightforward, flexible
It has been a pleasure working with the PennyMac refinance team. Terrace and Kristina were great. I will recommend PennyMac to friends looking to refinance.
From beginning with loan rep Ivan who really explained the process of a streamline loan he answered my questions and made feel comfortable with the process. Plus he explained the mac team will be there to assist with the loan process until the loan it's approved
Quick and easy process to refinance. It would have been nice for it to be communicated to us that we needed to have a certified check at closing. Thankfully, the notary called that afternoon to give us a heads up and we were able to get to the bank in time.
FASTER THAN ANTICIPATED SERVICE. ATTENTIVE-PROFESSIONAL
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 47,980 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.