PENNYMAC

ADAM M. 

on Birdeye

5 years ago

Fabulous to work with. Went above and beyond to get it done 

Phillip H. 

on Birdeye

5 years ago

Everyone at Penny Mac was very helpful and answered my questions ina very efficient and timely manner. 

DORA M. 

on Birdeye

5 years ago

Micheal was great. I appreciate him always calling me back within 24 hours and addressing my concerns. My biggest disappointment was the closing time frame, I was told 45-60 days from the day of my application. It took over 3 months to close. My second disappointment comes from being given a sign document date and no one showing up. Communication is key and not being told that my signing had been postpone was very unprofessional. I had to call back to inquire about the situation. 

Matthew W. 

on Birdeye

5 years ago

A quick, easy and valuable closing experience. 

Grace M. 

on Birdeye

5 years ago

Other than the COVID 19 pandemic which delayed the process, the communication was great 

Ronald O. 

on Birdeye

5 years ago

It was easy and relatively fast. We were kept informed of the process every step of the way. 

JOHN H. 

on Birdeye

5 years ago

it was great 

MARITZA E. 

on Birdeye

5 years ago

Me. Reed is the greatest. Thank you for your support. 

Jason K. 

on Birdeye

5 years ago

The time to close was longer than expected. It was only after I asked Raven to escalated the lack of a closing date and requested to speak with a manager did things suddenly come together for a close. That is not acceptable. After weeks of regular checking-in, and an attitude of "any day now"... I had to really push to get things completed. I believe that if I hadn't asked to speak with a manager, I would still be waiting for a closing date. I should not have been in that situation.