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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Would definitely use PennyMac again!
Final closing was not a very good experience. First closing agent rescheduled on the same day for a later time and then never showed up. We adjusted our schedules to accommodate the change. When we called the following day to report no one showing, there seems to be some major disconnect between Penny Mac and the closing service. The next closing agent also rescheduled and made us feel like we were inconveniencing her day. Overall based on the closing experience alone, I don’t recommend.
This was my third Refi with PennyMac. I received many offers to Refi, however I waited for PennyMac to have an offer for me. Once they did I jumped on their very competitive offer. All my experiences with getting a PennyMac VA refi been very positive. They are just an all around great Mortgage company. In the 5 years I've mortgages with them PennyMac, they have also done a great job managing my Tax and and insurance Escrow account, paying out on-time every time. :-)
Through all that The American citizens are going through with the pandemic and other terrible situations they very polite and courteous thank you!!!
Very efficient process. Pennymac was great to work with.
I had a great experience refinancing my home loan with PennyMac. They walked me through the entire process, provided options, and answered all my questions before making any final decision. I would definitely recommend to my family and friends.
The process was fine, but communication was poor. There were times I could not reach an agent, and I would leave voicemails and emails, but would not hear back. Fortunately, I was able to do most of the necessary things online, but it would have been nice to speak to a person instead of only having communication through infrequent emails (or emails promising to be in touch within a week, but never actually getting in touch with me).
Layal Zoueiled was so caring and helpful at the beginning of the loan process! She is an efficient and competent loan officer. Thanks Layal.
Where do I begin? From the point Carolyn Munson became ill (sadly with Covid-19) everything fell apart and there was no immediate backup to assist in any way, so this left us twisting in the wind with no communication for 72hrs. Just before our expected closing date. We were extremely proactive in our calls to you which would amount to over 15-17 calls in that time frame. Anna who tried to assist but she could not access the docs Carolyn possessed. You all need a better backup system in place.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,155 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.