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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The information was explained extremely well to me. I did get the call backs and everything was reviewed with me patiently. There is so much going on now with COVID-19. Penn Mac made refinancing possible and shift. I got a lower interest rate and saved thousands of dollars. Thank you for a great experience!
Suzanne did a wonderful job. She called weekly just for check-ins whether there were updates or not. She promptly returned phone calls and answered every question that i had, or found out the information and got back to me. She handled the issues we had with the title companh not showing up seamlessly. She is an excellent employee. If i had to refinance again i woild make sure she was part of the process. PROMOTE IMMEDIATELY!!
Fast communication, easy to understand messages, and use friendly website. Only complaint is it took 3 months to close and that seemed drawn out to me without explanation of extensions.
The process was simple and straightforward, and our contact with the company was very good to work with.
The PennyMac tools to post documents definitely needs improving as there is no way to see all everything posted, also the system often did not post documents the first time. The final closing person I dealt with was not very responsive to me directly, but was to my agent and this did slow things. If anything PennyMac needs to better organize the internal process to make it better for both sides and remove the 500 character limit on providing feedback here.
We loved working with PennyMac Loan Services! They had an amazing interest rate, reliable workers, and excellent communication! They were prompt, efficient, and able to answer questions with helpful and meaningful answers. Thank you!
Great!
The entire process was easy. The people I worked with were there for every question and every step of the way. It was the Best experience I could have expected. And we closed before time. Just Awesome!
great rate with low closing costs. saved me $50,000!!! Thanks for your help and checking in throughout the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,155 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.