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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I was pleased
Loan initiation was very efficient
Great to work with everyone at PennyMac Thanks all
I waited a very long time for my loan to close and I had to duplicate documents a few times.
The closing process was long and seemed to have a disconnect between the portal and the info the loan processors had available. There were too many people involved and there always seemed to be confusion between the email requests, portal requests, and verbal communication. The original processor even ran our credit twice. Ajanay Cummings took over towards the end and she really was the only part of the process that was positive and the reason I did not rate my experience much lower.
Jenny and Brian were very friendly and helpful.
I had a great experience working with you and the members of your team. Thank you...
Your loan processor Sierra was great. The rest of the process with delays, multiple requests for the same documents and underwriting approval was terrible. I would not recommend PennyMac for those reasons.
Great service.
PENNYMAC has a 4.5 star rating with 48,569 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.