PENNYMAC

Tamika W. 

on Birdeye

5 years ago

We wanted to purchase a second home. Our loan officer Nathan was patient, took time to explain everything to us line by line and was extremely responsive. He got a price match guarantee at an even lower rate. Our loan processor Carolyn was absolutely incredible. Extremely responsive, she took great care and time EVERY time we spoke to ensure documents were in order. She was thorough and meticulous and the reason we closed on time. A great experience and AMAZING service! Thank you PennyMac! 

Meredith S. 

on Birdeye

5 years ago

BAD! The delay in closing was infuriating - 8 weeks after expected and misleading communication as to why. We uploaded doc request promptly, but they kept expiring and we were continually updating documents. Communication was terrible, my emails were largely ignored, and there are two different portals that were difficult to use - not intuitive. We were notified of a change to the final closing figures only hours before the mobile notary showed up. Wish we went somewhere else! 

THOMAS Walker J. 

on Birdeye

5 years ago

Given the situation with Covid it was great to be able to do it all electronically (at least up to the closing document signing which only required us to interact directly with one person) 

Jerry V. 

on Birdeye

5 years ago

The professionalism was great from start to finish. 

Mario P. 

on Birdeye

5 years ago

Fast and accurate process. Would recommend to others. 

Caroline N. 

on Birdeye

5 years ago

Slow to respond to emails. Got duplicate automated emails.. once 10 times in 5 hours. Got 5 payoff statements in the mail with no explanation. Overall took longer than initial expectations. 

A P. 

on Birdeye

5 years ago

Everything went so smoothly. Since it was a refi we did not have to submit paperwork that was already in our file. Unlike some other mortgage companies. 

Adrienne S. 

on Birdeye

5 years ago

Thifanie T did an outstanding job with her patience and communication. She was always prompt to reply and kept be updated on a weekly basis even if there was nothing new. She made me and my time feel valued, engaged and respected with her timelines and support. The Notary, Mr. Jones was pleasant, professional and helpful. His attention to detail, patience and information made the final closing smooth and easy. Thank you. 

SHEILA P. 

on Birdeye

5 years ago

I never could get a hold of Dieon when I had a question and we didn't close on the day we were suppose to and nobody called me and I lost a few hours of work. I still have not gotten anything done or paid off when I was told by the Atty that came to my job last friday that Monday everything will be paid and done. I have reached out to her and she said maybe in a few days then I get a email from penny mac saying loan funded and now it might be another 3 days.