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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was little disappointed with the length of time that things took to finish up. When we refinance our home it took only a week and half we were closed. The fact that when the notary came to do the closing paperwork, she was sent the other address after the processing officer had a repeated to me that they would be sending her to our physical address and not our tenant address. So this total process was a bit of a pain.
There is not a direct line to anyone except the line processor. The number to call is almost useless. They rely on notes left from the person you are trying to get in touch with. I was repeatedly asked for documents and could not get clarification from anyone on what it was. I eventually got the VA, of all organizations, to answer my questions. Highly recommend looking into your communication with the clients process. Closing was a no call no show and was delayed, then it was last minute close
It was a great process and fast as ever, I wasn’t expecting it to go as fast as it went. I’m excited.
Requests to sign paperwork on line were screwed up. Notary was scheduled but did not show up.
Meagan was very thorough and always ready to help
Excellent Service
Was very good at responding to question when able to get thru on phone and helped get couple issues straightened out that i had major concerns with. Had some confusion at end with title company which cannot be blamed on loan company but closing went well and closer showed up at house actually a little earlier than she though would. Just waiting to hear back at this point to set up bi weekly payment schedule but am very happy with the Rate obtained and everything thru Penny Mac.
Lack of communication. Not accurate information. Waited 5 months to close. Had to speak to several different people to find out what was going on.
Prompt service, and special attention to my loan. I was able to get approved and finalized in 15 days.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,569 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.