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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
I was not satisfied with the title fee and its clearly communicated in written that I will be getting a refund of $291 but after signing I was told it was different
No
There were a few companies offering me a rate to reel me in and not following through. The rate offered by pennymac was the lowest and there was no change to it. The process was easy and clearly communicated throughout.
Everything was taken care for us and it was an easy process.
She was great. Very responsive. Only issue (unrelated to her) was not informed of HUD fees until closing
Quickly responded to questions. Worked to point of closing on time. Great people to work with.
I do not like your response, "Just OK is not enough". It is your survey response, and I think you could re-phrase your response. I have been with PennyMac for approximately five years and I've refinanced twice, excluding this current refinance. Your staff and service has been excellent up until this current refinance. Unfortunately, initially your agent was terse and disrespectful and the loan took an inordinate amount of time to close, even with the Covid-19 imposition.
I tried to refinance through another company before trying PennyMac. That "other company" ran me through the ringer and made the process very difficult and I am a first time home owner. I was very discouraged. PennyMac contacted me and told me that the "other company" was not doing the refi correctly. I started the refi process with PennyMac and was astounded how quickly it was completed and how easily the process should have been. Thank you PennyMac!!!
Awesome service.
PENNYMAC has a 4.5 star rating with 48,569 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.