This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Every step of the process was met with ambiguous communication and confusion. To get my refinance moving, I had to be aggressively proactive. I had to acquire direct lines to team members and managers. I had to leave voicemails and send emails multiple times. The first notary didn't show up. No calls from Pennymac or the title company. 2nd time around, the notary was missing paperwork. Had to rush and scramble to get the missing paperwork signed. More direct lines of communication are necessary.
The request for documents and information that had already been sent, and confirmed as having been received, were constant. I was less than confident on any given day that PM had any of the required documents that were necessary to complete the loan process. everyone was extremely pleasant but the flow of data was beyond poor. sorry for the tough words.
It was very easy very pleasant and very quick. The most painless transaction I’ve ever encountered. There is no other like PennyMac.
Everything went great. Time was short, communication and needs where upfront and easy to meet.
The process was easier than expected
Everything was perfect except for a few days in between where I could not get a hold of anyone for about 4 days or so. But everything besides that was perfect.
My questions were promptly answered. I had a particular document due from me and started to give up on the loan but due to constant communication, I was able to get the document and complete the application process.
She went out of her way to answer all my questions. I have a very busy job and a very busy practice and she was patient with me until I was able to get back to her about something related to my loan. (I believe it was signing) I believe if it wasn’t for her, my loan Application would've stalled I have been canceled.
The Pennymac mortgage refiancing process was pretty seamless with great customer service and frequent updates. I would definitely recommend them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,666 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.