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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would appreciate loan officer knows/learns the background and understanding of customers, by asking fair questions, rather than reading out or explaining the same/long stories again and again. It is time consuming, frustrating to hear the known facts again & again, and don't feel like to asking for additional information. Looking for more support and just not an automated prompting person.
The PennyMac team did an outstanding job handling our refinancing and Anastasia D. was especially helpful throughout the process. Their portal was easy to use and the steps were mapped out online so that we could see where our loan was at in the process.
My loan processor was very inconsistent in his communication. He requested same docs more than once. He will communicate something over the phone and provide something different. Closing amount had to be changed at least 4 times. No one showed up for my first scheduled closing date. I waiting outside at a starbucks in the cold for hours. Took about a week to reschedule closing, no good explanation provided. Was not told i needed to wire closing funds, notary could not accept check over $1500
.
Respond to emails and phone calls in a timely manor
Friendly and helpful on a professional level. Expeditious action at every stage. Very satisfied with excellent services provided by our team.
Everything went smoothly. There were a couple of e-mails that asked for documents that were not needed. but I think those were computer generated. Most of the work was done by phone and computer combined which worked very well. Talking person to person with the agent while we were on our computers made it very easy to give the needed data, or fill out/sign the needed forms .
It was an easy process with nearly no glitches. Everything was straight forward and truthfully, Merry Christmas!
Pennymac made the process so easy. That is why I have been with Pennymac so long
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,666 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.