PENNYMAC

SARA M. 

on Birdeye

5 years ago

Staff were professional, well qualified and courteous. 

Jason O. 

on Birdeye

5 years ago

Thank you Mario and your team 

DARRYL C. 

on Birdeye

5 years ago

Better communication 

Anthony Leola H. 

on Birdeye

5 years ago

good job 

MARIE R. 

on Birdeye

5 years ago

Penny Mac Loan Service representative, Sumayyah Wiggins was truly a professional person who went above and beyond to provide excellent customer service during our loan process. She consistently communicated in a timely manner and made us feel comfortable and confident with our expectations. Great Penny Mac service! Thank you. 

VANESSA ST H. 

on Birdeye

5 years ago

I did not know if the notary was still coming. She came way later and she did not bring two sets of closing documents. And please explain the process more and detailed information. The process was fine, everyone was curteous and updated me, just miscommunication at the end between notary and title company. 

Ansel Kebede Brown J. 

on Birdeye

5 years ago

The loan processor should be professional and respectful to customers, and not only at beginning when there are no questions or requests. The loan processor should have disclosed costs and payments clearly and accurately. The loan processor should not attempt to assert and impede the flexibility and customer support of the loan originator, who was very helpful throughout the process. 

CODY T. 

on Birdeye

5 years ago

Jason Hord was very helpful, knowledgable and friendly. He made the refinance anxiety-free! 

AKSEL L. 

on Birdeye

5 years ago

Brent and Cameron made is great. These people are two assets the Penny Mac will not want to loose. They have amazing customer service and a great knowledge of the entire refinancing experience. I also love that they had such amazing communication with one another to satisfy my needs