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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Missed our closing date by more than a month. Cannot count how many times I was told "Yes, we have all your documents. No we don't need anything else from you." only to be told a few days later that actually, we need this and this and that. "I need to check with the title company" and "I need to check with our team" were regularly the only answers I received. I chose PennyMac because my mortgage was already with you guys and I thought it would be easy to refinance. That was a bad assumption.
Pennymac over all rocks. Just a few hiccups due to the crazy work load they have due to the low rates and the pandemic. Just stay on top of your loan. Sometimes loan officers get mixed up or over worked. Overall Pennymac is a great lender.
We have dealt with Pennymac before and have always had a great experience. I still love Pennymac and would refer friends to use them, I just think this time around the customer service was poor. The wait for closing was really long and trying. The back and forth was annoying. We also were told after waiting over 3mos that we were denied, which made no sense. After the confusion settled they were ready to close leaving us scratching our heads on why this even happened. Bad timing I guess.
Great communication and seamless process from beginning to end.
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Anytime I had questions about the whole process, they were answered promptly. Any changes that were happening, I was told quickly. Even with the pandemic going on, the whole process was complete in a timely fashion.
Excellent customer service.
Great team overall!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,664 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.