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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Didn't have to go to a different loan company
Went well. Everything as expected.
I had a great experience in every way.
Refinancing my home took three months. For two months nothing at all happened, including correspondence with me about my loan. I called and called and emailed with no response. Finally after speaking with technical support I was put through to my loan officer who was very rude, that is until she said the phone call was going to be recorded going forward. Then she denied not calling back and lied that she was being responsive. I have phone records and emails (or lack there of) to the contrary.
NA
I would have liked more communication as the loan moved through the process. I asked Benedick to have my communications to be given via email as I never received a voice mail as I was told I was in the beginning of the process. Overall I think communication should be improved, I rarely if ever received a call back same day and dont think I managed to get a call through to an agent (either employee I worked with) this first time.
From start to finish the PennyMac team from Jason to Monisha lead us hrough a seamless process to closing. We never felt any stress when speaking to the team and would highly recommend them.
From start to finish my loan team was quick and on the ball. I didn't have to wait for answers and any questions I had were answered.
Process was speedy! Everyone was so helpful and available. Closed faster than expected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,655 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.