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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My PMac team stayed in constant contact with me throughout the entire process.
The initial start of the loan process was not pleasant. We dealt with two individuals, but Mr. Jason Thomas proved to be the source of all of our issues and problems. The other individual did try to solve the problems but was not effective. At that point we dealt obligated to complete the process because our credit scores were affected. Ms. Meredith Wilson was very pleasant to work with and she got results. She got answers to our questions and was easy to contact. We will not refi with again.
PennyMac was extremely competitive and very efficient to work with. I would highly recommend them to anyone looking to either buy a home or refinance an existing mortgage.
A couple of emails at the end of the process were never replied to. Our closing documents misspelled my husband's name, which is one of the things I tried to correct before closing. He had to strike and initial every page that required his signature. I received phone calls at 7:15 am on a Saturday, but when I returned the call had to leave a VM and never received a return call.
Everyone that was over my refinancing process was great anything I needed to ask they was there for me and they got it done in a great time very nice and pleasant
Overall, I'd give them a 4. The process was simple. It did take longer than expected. I did have to apply twice, because of something that they did that I was not aware of. After that, everything went great
Great communication
John bent over backwards in taking care of me. He never seemed to tire of all my questions . H was not only professional in our dealings but was also very personable, considerate and all around kind . He and others represented their company very well. All were knowledgeable but when they did not know something they said so and that spoke volumes to my wife and I. We are glad we stayed with Penny Mac.
The refinace process was easy and quick. , Closed prior to the 60 days expected date. Application was straight forward right to the point.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,636 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.