PENNYMAC

Robert H. 

on Birdeye

5 years ago

Would definitely use PennyMac again! 

KEVIN F. 

on Birdeye

5 years ago

Final closing was not a very good experience. First closing agent rescheduled on the same day for a later time and then never showed up. We adjusted our schedules to accommodate the change. When we called the following day to report no one showing, there seems to be some major disconnect between Penny Mac and the closing service. The next closing agent also rescheduled and made us feel like we were inconveniencing her day. Overall based on the closing experience alone, I don’t recommend. 

Russell R. 

on Birdeye

5 years ago

This was my third Refi with PennyMac. I received many offers to Refi, however I waited for PennyMac to have an offer for me. Once they did I jumped on their very competitive offer. All my experiences with getting a PennyMac VA refi been very positive. They are just an all around great Mortgage company. In the 5 years I've mortgages with them PennyMac, they have also done a great job managing my Tax and and insurance Escrow account, paying out on-time every time. :-)  

MICHAEL B. 

on Birdeye

5 years ago

Very efficient process. Pennymac was great to work with. 

OCTAVIO E. 

on Birdeye

5 years ago

I had a great experience refinancing my home loan with PennyMac. They walked me through the entire process, provided options, and answered all my questions before making any final decision. I would definitely recommend to my family and friends. 

Amanda W. 

on Birdeye

5 years ago

The process was fine, but communication was poor. There were times I could not reach an agent, and I would leave voicemails and emails, but would not hear back. Fortunately, I was able to do most of the necessary things online, but it would have been nice to speak to a person instead of only having communication through infrequent emails (or emails promising to be in touch within a week, but never actually getting in touch with me). 

Roberta D. 

on Birdeye

5 years ago

Layal Zoueiled was so caring and helpful at the beginning of the loan process! She is an efficient and competent loan officer. Thanks Layal. 

TERRI M. 

on Birdeye

5 years ago

Where do I begin? From the point Carolyn Munson became ill (sadly with Covid-19) everything fell apart and there was no immediate backup to assist in any way, so this left us twisting in the wind with no communication for 72hrs. Just before our expected closing date. We were extremely proactive in our calls to you which would amount to over 15-17 calls in that time frame. Anna who tried to assist but she could not access the docs Carolyn possessed. You all need a better backup system in place. 

JORGE A. 

on Birdeye

5 years ago

Angelica was without a doubt the BEST part of this process. However before she was assigned to my loan there were several nightmare scenarios. I pointed out issues with the title vested to the previous rep Rhonda who said it wouldnt be a problem and when Angelica got the file she had to fix many errors on the file. I was also told I had liens/judgments for millions of dollars that were completely incorrect and could not even get a courtesy call from the prior rep which was horrible.