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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,137 reviews
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MICHELLE R.'s profile image
MICHELLE R. 
4 years ago

BRIANNA was amazing. She helped every step of the way. When there was some confusion she figured everything out and made it go smoothly. She did a great job!!!! 

Nigel F.'s profile image
Nigel F. 
4 years ago

Length of time to close and the miscommunication between the underwriters and the account rep. 

Adrienne A.'s profile image
Adrienne A. 
4 years ago

Everything went smoothly and as expected. 

Marco D.'s profile image
Marco D. 
4 years ago

I was pleased with my overall experience. There were times that I wanted better follow up with communication. Nonetheless, the closing time and document request process went smoothly. I would certainly recommend working with PennyMac for your loan servicing needs. 

KATHERINE W.'s profile image
KATHERINE W. 
4 years ago

yuyoiflu 

Jesus J.'s profile image
Jesus J. 
4 years ago

The whole refinance process could not have been easier, everyone at Penny Mac is extremely helpful, and quick to answer any questions or concerns about your loan leaving you with the confidence that you made the right choice. Not to mention, they were able to get me the best interest rate than any other financing companies. I will definitely recommend Penny Mac to friends and family. Big thanks to Charisse for answering hundreds of questions and assisting me throughout the process. 

Darrin C.'s profile image
Darrin C. 
4 years ago

This process took 12+ weeks from when we started submitting documents. What happened to the good old days of FEELING like your lender was working for YOU and your business. After 12 weeks and on the date of our scheduled closing, none of the paper work was ready between pennymac and the title company that you guys recommended. Our notary didnt have any of the docs and had to reschedule. We made it all work last minute with the help of REUBEN BERGER. But Mostly due to our very patient Notary. 

Americo R.'s profile image
Americo R. 
4 years ago

1 

JASON L.'s profile image
JASON L. 
4 years ago

Easy process. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,137 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.