PENNYMAC

VOYTEK R. 

on Birdeye

5 years ago

Very quick and streamlined process. 

TOMMIE W. 

on Birdeye

5 years ago

Did a great job with this loan. 

THERESA H. 

on Birdeye

5 years ago

Patrick Peavy was fantastic, but the process was frustrating. There were multiple issues with Service Link and the signings (because I had to redo it due to Penny Mac error). The communication from Penny Mac was poor, but evrey time I talked to Patrick he figured out what was happening, and I felt he was on top of it. 

ADAM L. 

on Birdeye

5 years ago

The loan office was excellent during the initial call. Then when I transitioned to Kristina she was extremely helpful at first and then absent for the remaining process. Those that backed her up had little information to provide and ultimately not helpful. I called a manager and left a message and never heard back. I was disappointed that my appraisal came in a bit low and when I called to inquire I was told that if I requested a change to it then the whole process would delay. 

Thomas Q. 

on Birdeye

5 years ago

Thanks 

JOHN L. 

on Birdeye

5 years ago

Well my experience was a 3 month experience. When I had thought I had closed in October and everyone in Pennymac confirming it was completed. It came out that my forms were lost and that's what took 3 months to finally resolve. I think Pennymac needs to work on there communication between each other. At the end everything was resolved. Which I Thank a SV other in the name of Nick. Thank you Nick for your hard work and dedication! 

MICHAEL P. 

on Birdeye

5 years ago

Great experience! 

KENNETH C. 

on Birdeye

5 years ago

happy with my experience with PennyMac 

John Sims J. 

on Birdeye

5 years ago

The way Mona answered our questions and promptly returned calls