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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Prompt and quick service.
The lack of clear communication was very frustrating. I was getting documents with no explanation unless i asked for it. All reps were nice but not all were very informative.
Nancy was great and went above and beyond on a couple issues.
Staff were professional, well qualified and courteous.
great experience
Thank you Mario and your team
I did not know if the notary was still coming. She came way later and she did not bring two sets of closing documents. And please explain the process more and detailed information. The process was fine, everyone was curteous and updated me, just miscommunication at the end between notary and title company.
The loan processor should be professional and respectful to customers, and not only at beginning when there are no questions or requests. The loan processor should have disclosed costs and payments clearly and accurately. The loan processor should not attempt to assert and impede the flexibility and customer support of the loan originator, who was very helpful throughout the process.
Jason Hord was very helpful, knowledgable and friendly. He made the refinance anxiety-free!
PENNYMAC has a 4.5 star rating with 48,574 reviews.
PENNYMAC is closed now. It will open at 6:00 a.m.