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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had a lot of problems with our Mac Team until management assigned Maxwell Mitchell to take over our account. Everything went smoothly from there... there was many a time we were ready to dump the loan and seek it elsewhere. At the conclusion of our loan we found that we could have gotten it from rocket loans at 2.15% final rate without paying pts. due to dropping rates, but the delays and duplicate requests from the mac team cost time and money and a rate of 2.75% with pennymac.
Simple and easy process! Even closed at my own home!
Brittany was very prompt with responding. Communication of the entire process was unclear, and we had to reach out multiple times for clarity regarding certain details. Yet, I do understand it has been very busy with high cases of individuals refinancing at this time. Overall, we are satisfied
everything went as planned.
Thank you
The process was good at the beginning and end, and very unpleasant in the middle. It took longer than expected to close. There were (long) periods where no additional documentation was requested from us, and we were just "in queue" waiting for Pennymac to review everything. We got a new loan officer near the end of the process, and things only started moving after she got involved. Thank you, Ajanay!
George was fantastic and the best person I dealt with at PennyMac. However, I went through 2 other loan officers (not sure if that's the right term) before I got to George. Again, George was great but the other two were awful with communication and I was not able to get ahold of them when needed. They also made this process difficult to understand.
My refinance process was quick and very easy. What a great team!
It was hard to get in touch with Sandra by phone and when I tried to reach the number given for the supervisor for answers needed quickly, it was always busy. I was frustrated by having to produce documents right before closing that could have be produced much earlier in the process if they had been requested sooner. It was very stressful the week of closing and I feel that could have been avoided if the underwriter had requested the documents sooner.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,792 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.